Privacy Policy
At Kinetic Zone (the "Site"), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our services you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
- Information you provide: name, email address, password, profile picture, contact number, and other information you submit when creating an account or updating your profile.
- Transactional data: purchases, subscription information, and payment metadata (we do not store full payment card details).
- Communications: messages and support requests you send to us.
- Usage data: pages visited, features used, IP address, device and browser information, and analytics data collected through cookies and similar technologies.
2. How We Use Your Information
- To provide, maintain and improve our services.
- To process transactions, manage subscriptions, and send receipts.
- To communicate account notices, administrative messages, and marketing (with your consent where required).
- To personalize your experience and show relevant content.
- To detect, prevent, and respond to fraud, abuse, or security incidents.
3. Cookies and Tracking
We use cookies and similar technologies to collect and store information about your interactions with the Site. You can control cookie settings via your browser; disabling cookies may affect site functionality.
4. Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers who perform services on our behalf (e.g., payment processors, hosting, analytics).
- Law enforcement or regulators when required by law or to protect our rights.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. To exercise these rights please contact us using the details below.
8. Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
9. Reporting Scams, Fraud or Suspicious Activity
If you believe you have encountered a scam, fraud, phishing attempt, or suspicious activity related to Kinetic Zone, please report it immediately. Email our security team at security@caligym.com with as much detail as possible (screenshots, URLs, account names, date/time, and any other relevant information). We take reports seriously and will investigate promptly.
10. Coach Suspension and Banned Accounts
Coaches whose subscriptions expire or whose accounts are suspended may be temporarily banned from accessing coaching dashboards and related tools. If your coach account is banned, you will need to renew your subscription or contact Kinetic Zone support to restore access. Kinetic Zone reserves the right to suspend or ban accounts for subscription non-payment, policy violations, or security concerns.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Kinetic Zone Support
Email: info@kineticzone.com
Security reports: security@kineticzone.com
